Last updated: June 2026.
We keep things simple. To secure a booking we take a 50% deposit, with the balance paid once the clean is complete and you’re happy.
All deposits are non-refundable, so we don’t operate a cancellation policy. Rather than cancelling, you’re welcome to reschedule your booking (see below).
You can move your booking to another date free of charge, as long as you give us at least 48 hours’ notice. Just call or message us and we’ll find a new slot that works for you.
Not sure of your exact date yet? Send your 50% deposit and we’ll hold a slot for you in our diary. When you know when you need the clean, simply give us a call at least 48 hours beforehand and we’ll arrange a team for you.
In the rare event we have to move your booking, for example because of illness, we’ll give you as much notice as possible and rearrange at a time that suits you.
