Last updated: June 2026
This policy explains how bookings, quotes and payments work with Rise N Shine Cleaning.
All quotes are provided free and without obligation, based on the information you give us about your property and the service required.
A booking is confirmed once you have accepted the quote and your deposit has been received. We will then send you a confirmation with your date and arrival window.
A 50% deposit secures your booking. The remaining balance is paid by bank transfer once the clean is complete and you are happy with the result.
All deposits are non-refundable, so we don’t operate a cancellation policy, but you’re welcome to reschedule free of charge with at least 48 hours’ notice.
Not sure of your exact date yet? Send your 50% deposit and we’ll hold a slot for you in our diary. When you know your date, give us a call at least 48 hours beforehand and we’ll arrange a team.
If the property is significantly different from what was described and additional work is needed, we will always agree any change in price with you before we proceed.
Please ensure we can access the property at the agreed time. Many customers provide a key, lockbox code or smart-lock access. Every cleaner is vetted, trained and fully insured.
We aim to arrive within the agreed window. If we are ever delayed by traffic or an earlier job, we will let you know as soon as possible.
If anything isn’t right, tell us within 24 hours of the clean and we will return to put it right. Your satisfaction is the standard we work to.
